After-Sales and Support Service
Fast Technical
Service Network
No matter where in the world you are; Zorel Machine is aware of the fact that its products are used in a production environment.
The company has organized its philosophy as fast and continuous support in order to minimize the waste of resources. During the use of the systems, the problems encountered are reported to the support line as soon as possible. It is resolved within the timeframes determined by service support agreements.
Preventive actions to be taken in line with the obtained data are shared with the authorities during customer visits.
With the training and support services provided, it is aimed for users to get maximum efficiency from system features and to minimize the level of usage errors.
✓ Complete assembly at customer’s facility,
✓ Full technical training on start-up,
✓ Renovation and improvement services at the customer’s facility,
✓ Technical assistance over the internet or by phone,
✓ Technical assistance by video call if necessary,
✓ Quick delivery of spare parts.